Member customer service

You can contact us in a number of ways:

 

1. You can use the fields on the Contact Us page to send us your name, phone number and the reason why you are you are contacting us. A Health Share staff member will call you with 24 hours.

IMPORTANT: We cannot accept any personal information via email, such as your social security number, Oregon Health Plan or Health Share member numbers or any personal health information.

 

2. To reach Health Share’s Customer Service offices, call 503-416-8090 or toll free at 1-888-519-3845.  Our TTY/TDD number is 711.

 

3. To reach your health plan customer service directly, please use the contact information below.

- Physical Health Plans Customer Service -

CareOregon
Customer service: 503-416-4100 or 1-800-224-4840
TTY/TDD: 1-800-735-2900

Kaiser Permanente
Customer service: 503-813-2000 or 1-800-813-2000
TTY/TDD: 711

Providence Health & Services
Customer service: 503-574-8200 or 1-800-898-8174
TTY/TDD: 1-888-244-6642

Tuality Health Alliance
Customer service: 503-844-8104 or 1-866-575-8104
TTY/TDD: 1-800-735-2900

 

- Mental Health Plans Customer Service -

Clackamas County MH
Customer service: 503-742-5335 or 1-888-651-2134
TTY/TDD: 711

Multnomah County MH
Customer service: 503-988-5887 or 1-888-620-4555
For new member appointments: 503-988-5558
For Crisis Services Call: 503-988-4888 or 1-800-716-9769
TTY/TDD: 503-988-5866

Washington County MH
Customer service: 503-846-4528
Access line (for help finding a provider): 503-291-1155
TTY/TDD: 1-800-735-2900

 

- Dental Health Plans Customer Service -

Access Dental Plan
Customer Service: 503-445-9056 or 877-213-0357
TTY 800-735-2900

Capitol Dental Care
Customer Service: 503-585-5205 or 800-525-6800
TTY 800-735-2900

CareOregon Dental (formerly MultiCare)
Customer Service: 503-416-1444 or 888-440-9912
TTY 800-735-2900

Family Dental Care
Customer Service: 503-584-4245 or 866-875-1199
TTY 800-471-7944

Kaiser Permanente Dental
Customer Service: 503-813-2000 or 800-813-2000
TTY 800-735-2900

Managed Dental Care of Oregon
Customer Service: 503-581-1407 or 800-538-9604
TTY 800-735-2900

ODS Community Health Dental Plan
Customer Service: 503-243-2987 or 800-342-0526
TTY 711

Willamette Dental Group
Customer Service: 503-952-2000 or 855-433-6825
TTY 800-735-2900

 

Additional Questions?

If you have additional questions after speaking with Customer Service at your current plan and would like to reach Customer Service at Health Share of Oregon, please call 503-416-8090 or toll-free 1-888-519-3845. TTY/TDD users can call 711.

For questions to the state about CCOs, members can call 1-855-266-6170 or go to http://www.oregon.gov/OHA/healthplan.

Providers?
Do you have questions about providers? Please contact your plan’s customer service for information or access the provider directories of our affiliate plans.

 

Copyright 2014 Health Share of Oregon · 503.416.1460 · 208 SW 5th Avenue, Suite 400, Portland, OR 97204

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